Naturesave win a Feefo Gold Trusted Service Award

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Naturesave has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they analyse feedback from real customers, truly reflecting a business’s dedication to customer service.

Claire Humphreys, director of Naturesave said “We’re delighted to receive this award and would like to congratulate our staff for working so hard through Covid, rising inflationary pressures, joining the Benefact Group and the more recent transition to all new IT systems.  At Naturesave, we believe that the quality of our service is as important as our ethical stance, and one of the key reasons that customers stay with us for the long term.” 

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award is especially poignant. 

Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5. In our case the reviews relate directly to our personal lines insurance and does not include our commercial offer. 

Congratulating Naturesave on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.”

Read more about Naturesave and our ethical approach to insurance, here.